![]() ![]() If you would like to contact the team to pay or discuss your invoice please call 01273 291 365 or visit our online payment page. You can resend a receipt to a different email address or phone number at any time from your online Square Dashboard or from the Square Point of Sale. In these cases, you can always resend the receipt to a valid email address. The customer has a restricted phone number. If you receive any of these messages, we can confirm that they are legitimate Brighton & Hove City Council communications and ask you to act on the instructions detailed as soon as possible. The customer’s phone carrier has blocked the text. ![]() The emails will be titled ‘FAO: Your Account Reminder – Do not ignore’ and will come from and will include instructions on how to pay your invoice. Following the link will take you to a page with a security question, to confirm your identity, before giving you further instructions on how to pay the invoice. Select the contact you want to send the invoice to and make sure that their phone number and email address are both inputted. It then asks you to follow a link beginning ‘’ for further information. Use TextSanity to send your invoice as a text message and an email simultaneously by following these simple steps: Open TextSanity and start drafting a text message. The text messages will come from ‘BHCC’ and read ‘This is an important message from Brighton & Hove City Council regarding an unpaid invoice.’ You will also receive an automated phone call inviting you to pay your invoice. To help you stay on top of invoices that you have received from Brighton & Hove City Council, we are now sending regular email and text reminders when an invoice becomes overdue. Email, text and phone reminders from the Central Collections Team
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